FRITZ!WLAN Stick v2 Service - Knowledge Base

FRITZ!WLAN Stick v2 Service

Wireless router's wireless network cannot be found

Your FRITZ!WLAN Stick cannot find the wireless network (WiFi) of your wireless router (for example FRITZ!Box). When searching for wireless networks, the FRITZ!WLAN control software does not display the name of the router (SSID) under "Find and Select WLAN Devices".

Simply proceed as described below. After each measure, check whether the issue persists.

1 Enabling the wireless network

The following step is only necessary if you are using a FRITZ!Box as your wireless router, and its "WLAN" LED is not lit:

  • Briefly push the "WLAN" button on the FRITZ!Box to enable the wireless network.

2 Installing the latest driver for the FRITZ!WLAN Stick

3 Finding the ideal location for wireless devices

  • If possible, position the wireless router in a room that is centrally located.
  • Do not position the wireless router directly in the corner of a room.
  • Position the wireless router so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle such as pieces of furniture or a heater.
  • Position the wireless router as high in the room as possible, for example on a shelf.
  • Position the wireless router so that there are as few obstacles as possible between it and the other wireless devices. In particular, metallic objects or objects containing water (for example a refrigerator, houseplants) significantly reduce the quality of the wireless signal.
  • Position the wireless router so that it is away from other transmitters (for example microwaves, baby monitors, wireless speakers, Bluetooth devices).
  • For testing purposes, position the wireless router and the computer with the FRITZ!WLAN Stick as close as possible.

    Note:Once you have ruled out all other sources of error, you can increase the distance between the two devices again.

4 Changing the router's wireless settings

Note:We used a FRITZ!Box as an example for configuration. You can find information on configuring a different router in its manual, or consult the manufacturer directly.

Displaying the name of the wireless network (SSID)

Some wireless devices cannot establish a wireless connection if the name of the router's wireless network is not visible:

Note:Hiding the wireless network name can represent a security risk (see article in PC World: 5 Wi-Fi security myths you must abandon now).

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Name of the wireless radio network visible".
  4. Click "Apply" to save your settings.

Enabling the 2.4 frequency band

The FRITZ!WLAN Stick only supports wireless connections the 2.4 GHz frequency band. Therefore, enable the 2.4 GHz frequency band on your wireless router:

Note:The procedure for enabling the 2.4 GHz frequency band in the FRITZ!Box depends on the FRITZ!Box model.

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enable the wireless network for the 2.4 GHz frequency band.
  4. Click "Apply" to save your settings.
    • or
  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Adjust radio channel settings".
  4. Select the standard "802.11n+g+b" from the "Wireless standard" drop-down list.
  5. Click "Apply" to save your settings.

Selecting the best wireless channel

The wireless channel used by the wireless router may be affected by disturbances in your wireless environment. Therefore, configure the wireless router so that it automatically selects a channel that is subject to as little interference as possible. If that is not possible, manually select a different channel on the router:

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Channel" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Set radio channel settings automatically (recommended)".
  4. Click "Apply" to save your settings.

5 Testing a different wireless device

  • Test whether a different wireless device can find the wireless router's wireless network.
    • If the other wireless device is able to find the wireless router's wireless network, then the FRITZ!WLAN Stick may be defective.